Front Desk Manager

• Receive and handle all landline & mobile calls, ensuring client satisfaction
• Manage appointment scheduling from all sources (walk-ins, WhatsApp, media, etc.), with confirmations, diary updates, and timely follow-ups
• Greet clients warmly on arrival & departure; maintain reception area clean, tidy, and welcoming
• Provide service/price/discount information clearly (via WhatsApp when needed), suggest packages according to client budget
• Assist with upselling add-ons and consultation; generate invoices & slips with customer approval
• Maintain accurate client records in software (name, contact, etc.), ensure up-to-date product pricing and inventory in system
• Handle customer complaints sensitively, track their resolution, report feedback monthly
• Coordinate with Floor Manager & other leadership for staffing, asset usage, and client flow management

Requirements:

• Excellent communication & interpersonal skills
• Highly organized, detail-oriented with ability to multitask
• Able to work under pressure, with professionalism and poise
• Familiarity with basic invoice / software systems preferred
• Strong customer service / hospitality mindset

What We Offer:

• A supportive team environment
• Opportunities to grow and take up more responsibilities
• Competitive package (to be discussed)

Job Type: Full-time

Pay: From Rs35,000.00 per month

Work Location: In person