Front Desk Manager

Overview:

We are seeking a skilled Front Desk Manager to oversee the daily operations of our front desk area. The ideal candidate will have a strong background in hospitality management and excellent guest service skills.

Responsibilities:

- Manage all aspects of the front desk operations
- Supervise front desk staff and provide training as needed
- Ensure guest satisfaction by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere
- Oversee night audit procedures and ensure accuracy in billing and reporting
- Coordinate with other hotel departments to meet guest needs effectively
- Maintain knowledge of hotel services, local attractions, and events to provide accurate information to guests

Skills:

- Proven experience in hotel management or hospitality industry
- Strong communication and interpersonal skills
- Proficiency in using phone systems and other office equipment
- Ability to handle guest relations with professionalism and tact
- Fluency in English; bilingual proficiency is a plus
- Knowledge of front desk procedures and guest services

This position offers the opportunity to work in a dynamic hospitality environment, utilizing your skills to ensure exceptional guest experiences. If you have a passion for hospitality and possess the necessary skills, we invite you to apply for this exciting Front Desk Manager position.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 50 per week

Work Location: In person