Front Desk Manager

Job Summary
We are seeking a motivated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience. This role requires strong administrative skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Must be able to take direction well, and delegate tasks to ensure the seamless transition between all colleagues.

Duties

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage phone systems to handle incoming calls, inquiries, and reservations effectively.
• Perform data entry tasks accurately, including guest information and reservations into the system.
• Provide customer support by addressing guest concerns and resolving issues promptly.
• Proofread documents to ensure accuracy and clarity in communications.
• Maintain organized files for guest records and other administrative documents.
• Assist with administrative tasks as needed, including scheduling appointments and managing correspondence.
• Exhibit strong time management skills to prioritize tasks effectively throughout the day.
• Collaborate with other departments to ensure seamless guest experiences.

Qualifications

• Previous experience in a customer-facing role is preferred; Experience in Front desk or more.
• Proficiency in using phone systems and basic office software for data entry and file management.
• Strong proofreading skills with attention to detail in written communications.
• Excellent time management abilities to handle multiple responsibilities efficiently.
• Strong interpersonal skills with the ability to communicate effectively with guests and team members alike.
• IHG Brand Standards a Plus
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.
• Punctuality, Responsible and Presentable.

If you are passionate about providing outstanding service and thrive in an administrative role, we encourage you to apply for this exciting opportunity as a Front Desk Agent- Team Leader Manager Advancement.

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Rotating weekends
• Weekends as needed

Work Location: In person