Front Desk Manager

We are currently seeking passionate and dynamic Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

Responsibilities

• Actively elicit guest feedback and preferences regarding hotel services and ensure action is initiated to maximize guest satisfaction.
• Ensure maximum room revenue through up selling within stipulated guidelines, optimizing the sale of room inventory while controlling room availability during high occupancy periods.
• Actively promote and sell company loyalty programs, Food & Beverage events, in house facilities, and hotel/company partners.
• Ensure all accounting and auditing practices align with company policies, governmental requirements, and that check audits and registration cards are reviewed before sending to accounts.
• Lead and coach the team towards achieving the highest level of exceptional guest service and colleague satisfaction by applying all corporate and property standards and policies.

As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of day procedures and subsequent reports are completed accurately and efficiently.