Front Desk Manager

Overview
We are seeking a highly organized and motivated Front Desk Manager to oversee the daily operations of our front desk team. This role is essential in delivering exceptional customer service and ensuring a smooth administrative process. The ideal candidate will possess strong office management skills, a keen eye for detail, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Manage front desk operations, ensuring efficient workflow and excellent customer service.
• Supervise and train front desk staff, providing guidance and support as needed.
• Handle administrative tasks including scheduling appointments, managing correspondence, and maintaining records.
• Proofread documents for accuracy and clarity before distribution.
• Maintain a clean and organized front desk area to create a welcoming environment for clients.
• Utilize computer systems for appointment scheduling, billing, and client management.
• Address customer inquiries and resolve issues promptly to enhance client satisfaction.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Assist in maintaining inventory of office supplies and equipment.

Requirements

• Proven experience in office management or similar administrative roles.
• Strong customer service skills with the ability to interact positively with clients and staff.
• Proficient in computer literacy, including Microsoft Office Suite and office management software.
• Experience with Opera PMS is required
• Excellent proofreading skills with attention to detail.
• Bilingual abilities are a plus, enhancing communication with diverse clientele.
• Previous experience as a Hotel Front Desk Manager or Supervisor is required.
• Strong clerical skills with the ability to manage multiple tasks efficiently.
• Exceptional organizational skills with the ability to prioritize tasks effectively.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• San Diego, CA 92108 (Required)

Ability to Relocate:

• San Diego, CA 92108: Relocate before starting work (Required)

Work Location: In person