Front Desk Manager - Plunge Beach Resort

Why Work at Plunge Beach Resort?
Plunge Beach Resort in FLauderdale By The Sea is a laid-back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro-meets-modern style and tight-knit crew, it’s the perfect place to grow your hospitality career while embracing the beach life.

Job Title: Front Desk Manager
Department: Front Office/Rooms
Reports To: Director of Front Office / General Manager
Job Type: Salary

Job Summary:
The Front Desk Manager is responsible for the overall leadership, operation, and performance of the front desk team, ensuring exceptional guest service, operational efficiency, and adherence to luxury and boutique hotel standards. This role oversees staffing, training, service quality, and financial accuracy while fostering a professional, service-driven culture at the front desk.

Key Responsibilities:

• Oversee daily front desk operations to ensure seamless guest arrivals, departures, and stay experiences.
• Lead, train, coach, and evaluate front desk team members to uphold luxury service standards.
• Develop schedules, manage labor, and ensure adequate staffing levels.
• Handle escalated guest concerns and service recovery with professionalism and authority.
• Ensure accurate execution of check-in, check-out, billing, and cash-handling procedures.
• Monitor room inventory, upgrades, and availability in coordination with revenue and housekeeping teams.
• Oversee and ensure the timely, accurate delivery of guest amenities, welcome gifts, and special requests in coordination with bell services, housekeeping, and other departments.
• Maintain compliance with hotel policies, brand standards, and service expectations.
• Conduct regular audits of guest accounts, reports, and operational procedures.
• Support budget goals, expense controls, and revenue opportunities at the front desk.
• Maintain a polished front desk environment and professional team appearance.
• Ensure adherence to security, privacy, emergency, and safety procedures.
• Collaborate with housekeeping, bell services, engineering, and other departments to ensure seamless operations.
• Lead by example, demonstrating exceptional guest service and professionalism at all times.
• Support Front Desk team as required during high- volume periods
• Any other tasks assigned by Director of Rooms or General Manager

Qualifications:

• High school diploma or equivalent; Hospitality degree preferred.
• 2+ years of experience in front office, reservations, or rooms control in a hotel environment.
• Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar) preferred
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and handle pressure situations.
• Previous front desk leadership or management experience in a luxury or boutique hotel.
• Strong leadership, coaching, and performance management skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with property management systems and front office reporting.
• Strong organizational and time-management skills.
• Professional demeanor and ability to manage sensitive situations discreetly.
• Ability to lead in a fast-paced, guest-focused environment.

Working Conditions:

• Full-time shifts include weekends, evenings, and holidays.
• Primarily indoor, office-based work environment within the resort.
• Ability to stand and walk for extended periods.
• Ability to move throughout the property as needed.