Front Desk & Marketing Coordinator – Orthodontic Office

Job Summary
We are seeking an energetic and detail-oriented Front Desk & Marketing Coordinator to join our dynamic orthodontic practice. This vital role combines exceptional patient service with proactive marketing support, ensuring a welcoming environment for patients while promoting our practice’s growth. The ideal candidate will be a motivated team player with excellent communication skills, a passion for healthcare, and experience in medical office management. This paid position offers an exciting opportunity to contribute to a thriving orthodontic team while developing valuable skills in patient care, administrative support, and marketing initiatives.

Duties

• Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage appointment scheduling using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Eaglesoft
• Verify insurance coverage, perform insurance eligibility checks, and handle insurance verifications efficiently
• Assist with patient intake processes, including collecting medical history and updating records accurately
• Support marketing efforts by managing social media accounts, creating promotional materials, and coordinating community outreach events
• Maintain accurate and organized medical records, ensuring compliance with HIPAA regulations and documentation standards
• Handle multi-line phone systems with professionalism, providing excellent customer service and directing calls appropriately

Requirements

• Proven experience in medical or dental front desk roles, preferably within an orthodontic or dental clinic setting
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Dentrix, Eaglesoft, or Athenahealth
• Familiarity with medical coding including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding for accurate documentation and billing
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) and clinic management software
• Ability to communicate effectively in English; bilingual skills are a plus to serve diverse patient populations
• Knowledge of dental terminology and health information management practices
• Exceptional organizational skills with attention to detail in filing, documentation review, and data entry
• Strong phone etiquette and customer service orientation to create a welcoming environment for patients and visitors
• Ability to multitask efficiently in a fast-paced office environment while maintaining professionalism and accuracy

Join our team where your enthusiasm fuels our success! We value proactive individuals who thrive on making a difference every day. If you’re passionate about healthcare support combined with creative marketing initiatives, we want to hear from you!

Pay: $19.90 - $29.70 per hour

Benefits:

• 401(k)
• Employee discount
• Free parking
• Paid time off
• Parental leave

Work Location: In person