Front Desk Officer

Roles & Responsibilities:

• Welcome and attend to walk-in customers in a professional manner.
• Record and enter customer complaints accurately in the system/register.
• Respond to walk-in customer queries and provide basic information about services.
• Maintain an updated list of all complaints on a daily basis.
• Share the compiled complaint list with the Branch Manager for resolution.
• Keep a proper record of complaint statuses (open/closed/resolved).
• Ensure smooth communication between customers and technical staff.
• Maintain a clean and organized reception/customer service desk.

Qualifications & Requirements:

• Intermediate / Bachelor’s degree (preferred).
• 1–2 years of customer service or front desk experience (fresh graduates may also apply).
• Strong communication and interpersonal skills.
• Basic computer knowledge (MS Office, data entry skills).

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person

Application Deadline: 21/09/2025
Expected Start Date: 20/09/2025