Front Desk Officer

About Us
Cybernet is a leading Internet and Data Communication Network Service Provider in Pakistan. We operate in 25 cities with more than 1,500 B2B clients for enterprise solutions and over 200,000 B2C consumers of Stormfiber.

Our diverse team is dedicated to achievement. We empower our people to use their talents and skills to perform at their best. We grow because our people grow with us. Join the Cybernet family.

Summary:

We are looking for a detail-oriented FDO – Billing to manage billing operations and ensure accuracy in invoicing and account reconciliations. You will handle billing inquiries and maintain accurate records, working closely with Finance, Customer Support, and Operations teams.

Responsibilities

• Reconcile billing discrepancies and resolve issues in coordination with relevant teams
• Handle billing-related inquiries from customers via phone or email
• Maintain accurate records of billing transactions and adjustments
• Update customer information in billing systems and CRM software
• Prepare periodic billing reports and summaries for management

Requirements (Females only)

• High school diploma; BSc/BA.
• Experience in billing, or customer service role
• Knowledge of billing software or CRM tools
• Good numerical and analytical skills
• Good communication and interpersonal skills
• Attention to detail and accuracy in processing invoices and records
• Ability to work collaboratively with internal teams

Job Type: Full-time

Pay: Rs48,000.00 - Rs50,000.00 per month

Work Location: In person