Front Desk Officer / Receptionist

Khan Continental Hotel is seeking a professional and customer-focused Front Desk Officer to join our hospitality team. The ideal candidate will be responsible for managing front desk operations, ensuring a smooth guest experience, and coordinating effectively with other departments. This role requires flexibility to work in rotational shifts (morning, evening, night).

Key Responsibilities:

• Greet guests warmly and manage check-in/check-out procedures
• Handle reservations and bookings via phone, email, and online platforms
• Address guest inquiries, requests, and complaints in a prompt and courteous manner
• Manage daily cash handling, billing, and invoicing tasks
• Coordinate with housekeeping, restaurant, and other departments to ensure seamless service
• Maintain accurate records, reports, and front desk documentation

Qualifications & Requirements:

• Minimum 1–2 years of experience in hotel front desk or reception
• Strong communication skills in both English and Urdu
• Professional appearance and customer-oriented attitude
• Basic computer proficiency, including MS Office and hotel management software
• Ability to work in rotational shifts
• Capable of multitasking and handling pressure in a fast-paced environment

Benefits:

• Competitive salary package
• Supportive and friendly work environment
• Opportunities for career growth and long-term development

Job Type: Full-time

Pay: Rs30,000.00 - Rs35,000.00 per month

Work Location: In person