Front Desk Officer (US-Based Patient Support – Call Handling)

As a Front Desk Officer for our US-based project, you will be responsible for handling patient inquiries and providing professional support over calls and digital communication channels.

• Answer incoming calls from patients in a professional and courteous manner
• Respond to patient inquiries regarding services, appointments, and general information
• Schedule, reschedule, and manage patient appointments accurately
• Maintain and update patient records in the system
• Handle email correspondence and follow up with patients when required
• Coordinate with internal departments to resolve patient concerns
• Ensure high-quality customer service and patient satisfaction
• Manage call logs and maintain proper documentation
• Handle multiple tasks efficiently in a fast-paced environment
• Maintain confidentiality of patient information (HIPAA compliance awareness is a plus)

Required Qualifications

• Education: Intermediate or Bachelor’s degree preferred
• Strong communication skills in English (mandatory)
• Good spoken English with a neutral or clear accent (preferred for US calls)
• Basic computer skills (MS Word, Excel, Email handling)
• Professional attitude with a customer-focused approach
• Good time management and multitasking abilities
• Ability to handle calls patiently and efficiently

Preferred Experience

• 1 year of experience in call center, reception, or customer service roles
• Experience in handling international (especially US-based) customers is a plus
• Familiarity with healthcare or patient support services is an advantage

Work Location: In person