Front Desk Patient Experience Coordinator

Read this carefully – because this role isn’t for everyone.

Please note: After submitting your application, you will be required to complete:

1. A brief assessment

2. A short introductory video

These steps are mandatory to move forward. If you are unwilling or unable to complete them, please do NOT apply.

This is intentional and designed to respect both your time and ours.

ABOUT OUR CLINIC (PLEASE READ CAREFULLY)

We are NOT a traditional chiropractic clinic. We are a knee, foot, mobility, and neuropathy-focused clinic that works primarily with the elderly community. Our patients are seniors who struggle with balance, walking, nerve pain, strength, and independence. This role requires patience, compassion, warmth, and confidence working with older adults every single day. If you are not comfortable working closely with seniors, this is not the role for you.

WHO THIS ROLE IS FOR

This position is ideal fo someone who is upbeat, people-focused, dependable, and service-oriented. You will thrive here if you:

- Are naturally friendly, bubbly, and welcoming

- Genuinely enjoy helping and talking with people all day

- Feel fulfilled serving the elderly community

- Are a strong communicator on the phone and in person

- Are comfortable collecting payments and discussing finances professionally

- Are a morning person with consistent energy

- Multitask well and understand schedule flow and clinic pacing

- Have strong awareness of what needs to be done without being told

- Want to learn, improve, and be coached continuously

- Value teamwork, consistency, and long-term growth

THIS ROLE IS NOT FOR YOU

This role is not for you if you:

- Prefer quiet, low-interaction, or sit-down desk jobs

- Feel uncomfortable working with elderly patients

- Avoid phone calls or financial conversations

- Dislike structure, accountability, or feedback

- Need constant direction or micromanagement

- Struggle with early mornings or fast-paced environments

- Are looking for a short-term or temporary position

WHAT YOU WILL BE DOING

- Greeting and assisting elderly patients with warmth and professionalism

- Creating a calm, welcoming, and organized front desk experience

- Answering phones, scheduling appointments, and managing clinic flow

- Collecting payments and confidently handling financial transactions

- Supporting patients emotionally and helping them feel safe and cared for

- Coordinating with the clinical team to keep the day running smoothly

- Taking initiative to help wherever needed — this is a team environment

- Participating in ongoing training as systems and processes improve

SCHEDULE & PAY

- Full-Time- Monday–Friday schedule

- Occasional events or seminars

- Salary based on experience

- Stable, values-driven clinic environment

BOTTOM LINE

This is not a typical front desk job. This is a people-first role serving seniors in a specialized mobility clinic. If you are warm, dependable, confident, and truly enjoy helping others, especially the elderly, and you want to be part of a team, you may be a great fit. If not, we respectfully ask that you do not apply.

Pay: $20.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid sick time
• Paid time off
• Paid training

Work Location: In person