Front Desk Rack Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES
Primary duties and responsibilities include, but are not limited to, the following:

• Answer phone calls to the front desk
• Assign/prepare airline rooms
• Balance inventory
• Assign group rooms and suites
• Assist in the check-in and check-out process
• Be the main contact for group contacts
• Attend preconvention meetings and speak about arriving group details
• Work with Sales and conventions on group arrivals
• Be able to handle guest issues and resolve them to the guest satisfaction
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Proactive and works well under pressure in a fast-paced environment.
• Dedicated to meeting and/or exceeding the expectations and requirements of internal and external clients.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Ability of simple math, and complex reading, writing, and task completion skills is required.
• Must have the following skills: clerical, compiling, following instructions, memorization, and problem solving.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly sitting and occasionally standing, walking and reaching overhead during over the duration of their shift.
• The team member will constantly have repetitive use of both hands.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others around computer equipment.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.