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Front Desk Receptionist

Fort Wayne, United States

Front Desk Receptionist
Location: Fort Wayne, IN
Level: Hourly (Pay class 2)
Division / Department: Sales & Business Development
Reporting to position: Member Care Manager
Travel: None

About the Role:
The Front Desk Receptionist is the first point of contact for visitors, members, and partners of Do it Best. This role requires a welcoming, professional presence and a tenacious drive to deliver excellent service every day. The ideal candidate will be self-motivated, detail-oriented, and resourceful, with strong computer skills (including Google Suite) and the ability to problem-solve while maintaining high standards of accuracy, efficiency, and timeliness.

If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Customer Service Representative, Administrative Assistant, Data Entry Associate

Responsibilities include:

Operate the main switchboard and route calls to appropriate staff
Answer visitor questions about company and respective programs/services
Help oversee safety and general appearance of lobby area
Greet all visitors professionally, answer questions, and ensure access protocols are followed.
Coordinate company vehicle and rental schedules
Ensure reports are updated in a timely manner and mailed when necessary
Help out other departments with general clerical projects/tasks as needed

Education and Experience:

High school diploma
Demonstrated familiarity using standard business computer applications
Previous experience in clerical or receptionist duties

Skills and Abilities:

Exceptional verbal and written communication skills
Problem solving and multitasking skills
Organizational skills
Customer service oriented
Hospitable, patient, and courteous
Positive attitude and up-beat personality

Benefits available to you:

Full insurance benefits package including Medical, Dental, & Vision
Paid time off to foster work/life balance
Profit sharing
Bonus Pay opportunities
Paid parental leave
Retirement funding opportunities
Education reimbursement
Health club reimbursement
Career advancement opportunities

About Do it Best:
We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.

Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.

Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams

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