Front Desk Receptionist

Sci-Fi Land Entertainment Hub, an innovative edutainment center specializing in STEAM (Science, Technology, Engineering, Arts, and Math) education for children aged 2 to 16 years, is looking for a Receptionist to join our team. As the first point of contact for our visitors, you will play a crucial role in delivering exceptional customer service while managing bookings, inquiries, and overall guest experiences.

This position requires an individual with a strong personality, excellent customer service skills, and the ability to multitask efficiently. The ideal candidate should be comfortable managing phone calls, assisting in bookings, operating the POS system, handling cash, and engaging with children and parents in a professional yet friendly manner. A passion for education, entertainment, and working with kids is essential for this role.

Key Responsibilities:

• Customer Service:
• Greet all visitors and clients with a warm and friendly demeanor.
• Assist visitors with inquiries, provide information about available packages, and ensure all guests are attended to promptly.
• Resolve any issues or concerns that may arise in a professional and efficient manner.
• Multitasking & Organization:
• Manage multiple responsibilities simultaneously, including answering phone calls, responding to emails, and assisting in bookings.
• Maintain an organized reception area and ensure a welcoming atmosphere.
• Booking & Reservations:
• Handle event bookings, confirm reservations, and ensure accurate details are recorded.
• Assist guests in selecting the appropriate packages based on their needs and preferences.
• Cash Handling & POS System:
• Operate the POS system to process payments, issue receipts, and manage sales.
• Handle cash transactions and ensure accurate and secure management of payments.
• Event Coordination:
• Confirm event details and assist with coordinating activities and services for parties and special events.
• Support the team in ensuring smooth execution of events and services.
• Communication & Coordination:
• Effectively communicate with both internal teams and customers to ensure smooth operations.
• Inform guests of our policies, rules, and regulations.
• Engagement with Children:
• Provide a friendly and engaging experience for children as they arrive, ensuring they feel welcomed and excited about their visit.
• General Administrative Support:
• Perform administrative tasks such as filing, data entry, and managing customer databases.
• Assist with maintaining and updating the calendar for event bookings and appointments.

Key Skills & Qualifications:

• Strong Personality & Confidence:

Ability to maintain a positive and professional demeanor when interacting with guests, children, and team members.

• Customer Service & Reception Experience:

Previous experience in customer service or as a receptionist, with the ability to handle multiple tasks in a busy environment.

• Multitasking & Organizational Skills:

Ability to manage several tasks efficiently without compromising on quality or service.

• Cash Handling & POS System Knowledge:

Experience with handling cash transactions and proficiency in operating a POS system for sales and payments.

• Excellent Communication Skills:

Ability to communicate clearly and effectively with both children and adults in English (Arabic is a plus).

• Knowledge of Child Engagement (Preferred):

Experience in working with children and a basic understanding of child development and safety.

• Attention to Detail:

Ensure all bookings, payments, and administrative tasks are handled accurately.

What We Offer:

• Competitive Salary: Based on experience and skills.
• Training & Development: Opportunities for personal and professional growth in the edutainment industry.
• Dynamic Work Environment: A fun, energetic, and collaborative team atmosphere.
• Employee Benefits: Enjoy working in a creative and engaging space for both staff and visitors.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Application Question(s):

• Do you have a valid Residency ?
• What type of Residency do you have ?

Language:

• Arabic (Preferred)

Location:

• Al-Ayn (Preferred)