Front Desk Receptionist

Le Chateau Pet Resort is Amarillo's premier dog daycare dedicated to providing a safe, caring, and enriching environment for pets.

• Our mission is to ensure every pet feels at home while giving pet parents peace of mind.
• We are committed to delivering extraordinary care through attentive staff and a loving atmosphere.
• Our team values compassion, professionalism, and a love for animals, creating a family-like environment where both pets and staff can thrive.
• If you’re passionate about animals and exceptional customer service, Le Chateau Pet Resort is the place for you.
• We are seeking a friendly, organized, and dedicated Receptionist to join our team as a Client Concierge.
• In this vital role, you will be the first point of contact for our pet parents, providing outstanding customer service by answering questions, handling reservations, and guiding clients through tours of our facility.
• You will confirm pet and client details, communicate instructions clearly to staff, and assist clients in choosing products from our boutique.
• Your empathetic approach and attention to detail will ensure our clients leave confident that their pets are in good hands.
• Additionally, you will manage client accounts, check pets in/out, and keep the lobby tidy, all while maintaining a positive and welcoming atmosphere.

Job Duties

• Answer phones and respond to emails promptly.
• Provide accurate and helpful information about services and policies.
• Give tours of the facility to potential and new clients.
• Create and update client accounts and profiles.
• Make reservations and schedule services.
• Check pets in and out, ensuring smooth transitions.
• Communicate client instructions and pet needs to team members.
• Log belongings, instructions, and create Suite Cards.
• Maintain a clean, organized work area.
• Send updates and messaging to pet parents as needed.
• Assist in boutique sales and product recommendations.

Ideal Candidate

• Our perfect candidate is a reliable and friendly individual with a genuine love for animals and a passion for customer service.
• Exceptional customer service and communication skills.
• Independent critical thinking and problem-solving ability.
• Friendly, positive attitude with a cooperative spirit.
• Ability to handle a fast-paced environment with multiple client interactions.
• Quick typing and proficiency in Microsoft Office and Google Docs.
• Willingness to learn scripts for tours and phone calls.
• Reliable, motivated, and team-oriented.
• Experience in customer service (minimum 2 years) and animal care (preferred).

Compensation and benefits

• $13 to $15 per hour (based on experience).
• Dental, Vision, and Life Insurance.
• Pet insurance for employee pets.
• Employee discounts on services and boutique products.
• Flexible scheduling to accommodate your needs.
• On-the-job training and opportunities for advancement.
• Paid time off and paid training.
• Professional development assistance.
• Retirement plan options.
• Tuition reimbursement programs.
• Wellness benefits, including a BetterHelp membership for mental health and gym memberships for physical wellness.

Join Le Chateau Pet Resort and become part of a passionate team dedicated to exceptional pet care and outstanding client service. If you’re compassionate, motivated, and eager to be a part of a loving community, we’d love to hear from you!

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person