Front Desk Receptionist

The Front Desk Receptionist is the welcoming face of Dogtown. This role plays a vital part in creating a calm, friendly, and safe experience for our pet parents and their pups. You’ll support daily operations by delivering exceptional customer service, maintaining accurate records, and assisting with pet care while living out Dogtown’s values.

What You’ll Do

• Greet guests and their dogs with warmth, professionalism, and enthusiasm

• Check in and check out dogs by following Dogtown procedures

• Manage phone calls, scheduling, and client records using the Gingr database

• Listen actively to pet parents’ needs and confidently recommend services that support their pets

• Maintain a clean, organized, and welcoming front desk area

• Communicate clearly with team members regarding pet needs, schedules, and special requests

• Accurately collect and document grooming preferences and boarding requirements

• Create a calm, spa-like atmosphere for pets and people

• Observe dog behavior and assist with safe handling, bite prevention, and behavior awareness

• Assist with feeding, medicating, bathing, and providing extra attention to dogs who need it

• Follow all safety, cleaning, and operational procedures to ensure the well-being of pets and staff

• Participate in team meetings, training, and continuous improvement efforts

• Support team goals by being reliable, flexible, and willing to help where needed

What We’re Looking For

• Friendly, positive, and approachable personality

• Strong customer service skills with a calming presence

• Detail-oriented with the ability to multitask in a fast-paced environment

• Comfortable working with both large and small dog breeds

• Ability to quickly observe and respond to changes in dog behavior

• Team player who communicates clearly and professionally

• Self-motivated and open to feedback and growth

• Reliable and punctual with strong attendance habits

Qualifications

• High School Diploma or equivalent work experience required

• Veterinary assistant experience or dog training experience is a plus

• Strong organizational, computer, and communication skills

• Willingness to learn, grow, and continuously improve

• Ability to comply with regular drug testing

Why Dogtown?

At Dogtown, we believe pets are family. We foster a supportive team culture, value personal growth, and are committed to creating meaningful experiences for our clients and their dogs. If you love working with animals, building relationships, and being part of a team that truly cares — we’d love to meet you.

DISCLAIMER

The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this job. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by team member / employees in this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description does not imply or cannot be considered as part of an employment contract. LP4 Dogtown Pet Spa & Resort is an Equal Opportunity Employer.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person