Front Desk Receptionist

Medical Receptionist

Position Summary

The Medical Receptionist serves as the first point of contact for patients, providing exceptional customer service while managing front-desk operations in a fast-paced healthcare setting. This role ensures smooth daily operations by scheduling appointments, verifying insurance, and supporting providers and clinical staff.

Key Responsibilities

• Greet and check in patients in a professional and friendly manner
• Answer multi-line phone system and route calls appropriately
• Schedule, confirm, and reschedule appointments
• Verify insurance eligibility and benefits prior to appointments
• Collect copays, deductibles, and outstanding balances
• Maintain accurate patient records in EMR system
• Scan and upload documents into patient charts
• Coordinate referrals and obtain prior authorizations when needed
• Ensure HIPAA compliance and patient confidentiality
• Assist with general administrative duties as assigned

Qualifications

• High school diploma or equivalent (required)
• 1–2 years of medical office experience preferred
• Knowledge of medical terminology and insurance verification
• Experience with EMR systems
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Professional demeanor and appearance

Skills

• Excellent organizational skills
• Attention to detail
• Strong problem-solving ability
• Team-oriented mindset
• Proficient in Microsoft Office

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person