Front Desk Receptionist

We are seeking a friendly, professional, and customer-focused Hotel Front Desk Agent to be the first point of contact for our guests. In this role, you will manage all aspects of guest accommodations, from check-in to check-out, while delivering an exceptional guest experience.

If you have a passion for hospitality and enjoy helping people, we’d love to meet you!

Schedule:

• Shifts: 7:00 AM – 3:00 PM or 3:00 PM – 11:00 PM
• Weekend availability is required

Key Responsibilities:

• Perform all check-in and check-out procedures efficiently
• Manage reservations via phone, online platforms, and in person
• Verify payment methods and process guest transactions
• Welcome guests and assign rooms based on availability and preferences
• Provide accurate information about hotel rooms, rates, amenities, and services
• Handle guest inquiries and resolve complaints in a timely, professional manner
• Coordinate with housekeeping to ensure rooms are clean, organized, and ready
• Maintain accurate records of bookings, payments, and guest information
• Assist with group reservations and special arrangements (e.g., weddings, VIP guests)
• Promote and upsell additional hotel services and amenities when appropriate

Qualifications & Skills:

• Previous experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred
• Familiarity with hotel reservation systems (e.g., Opera, OnQ, FOSSE)
• Understanding of travel and booking platforms (e.g., Booking.com, TripAdvisor)
• Strong customer service mindset with a positive attitude
• Excellent communication and organizational skills
• Ability to multitask and work in a fast-paced environment

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Referral program

Work Location: In person