Front Desk Receptionist

Roles & Responsibilities

• Welcome members, guests, and visitors in a professional and friendly manner.
• Handle member check-ins and visitor registrations efficiently.
• Answer phone calls, WhatsApp messages, emails, and general inquiries regarding club activities, memberships, timings, and bookings.
• Manage court, turf, coaching, and event bookings using the club’s scheduling system.
• Assist customers with membership registration, renewals, payments, and package details.
• Maintain accurate records of memberships, attendance, and daily transactions.
• Coordinate with coaches, trainers, housekeeping, and operations staff to ensure smooth daily activities.
• Monitor reception area cleanliness and ensure a positive customer experience at all times.
• Handle customer complaints or concerns politely and escalate issues when required.
• Process cash, card, and online payments while maintaining proper billing records.
• Provide information about tournaments, coaching sessions, fitness programs, and promotional offers.
• Ensure safety and club policies are followed by members and visitors.
• Maintain inventory of reception supplies, forms, and basic sports equipment if assigned.
• Support event coordination, registrations, and crowd management during tournaments or club events.
• Prepare daily reports related to attendance, bookings, and revenue collection.
• Assist in social media inquiries and customer follow-ups when required.
• Perform administrative duties such as filing documents, data entry, and preparing reports.

Required Skills

• Excellent communication and interpersonal skills.
• Customer service-oriented attitude.
• Basic computer knowledge and familiarity with booking software/MS Office.
• Ability to multitask and work in a fast-paced environment.
• Good organizational and problem-solving skills.
• Professional appearance and positive attitude.
• Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications

• High school diploma or bachelor’s degree.
• Previous experience in reception, hospitality, gym, or sports club operations preferred.
• Knowledge of indoor sports activities and customer handling is an advantage.

Pay: AED3,500.00 - AED4,000.00 per month

Work Location: In person