Front Desk Receptionist - Orthopedics

Front Desk Receptionist

Trussville, AL

OrthoAlabama Spine and Sports is seeking a Front Desk Receptionist for our dynamic medical practice. If you have a desire to join a team of professionals in an environment which encourages growth, and values employees and their contribution to excellent patient care, we would love to hear from you.

Front Desk Receptionist are professionals who are responsible for facilitating and overseeing the daily intake experience of patients. They set the tone for the patient experience and ensure all essential steps are completed prior to the patient seeing the doctor and assist in the check-out process.

MINIMUM REQUIREMENTS

• 2 years of experience at a healthcare facility in a front desk role strongly preferred
• Working knowledge of medical terminology, HIPAA regulations
• Innovative thinker with strong conceptual and problem-solving skills
• Meticulous attention to detail with the ability to multi-task
• Strong organizational, administrative and planning skills
• Ability to work under pressure and react effectively to emergency situations
• Ability to use discretion while working with sensitive information
• Excellent documentation, communication and IT skills

SKILLS AND ABILITIES REQUIRED

• Front Desk Receptionist should be confident, friendly and professional
• Outstanding communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility
• Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies
• Basic computer skills
• Experience with EHR’s and Practice Management Systems
• Extra consideration will be given to those applicants with experience in Clearwave, Cintricity, and/or Exscribe EHR softwares
• Ability to ensure that the patient feels welcome and comfortable
• Comfortable and confident discussing money: copays, balances, deductibles, etc

SPECIFIC FUNCTIONS INCLUDE

• Greet and attend to patients upon arrival in a prompt and efficient manner
• Assist with the check-in process, ensuring that patients are seen in a timely manner
• Answer all phone calls in a professional and courteous manner
• Interviewing patients for demographics and history, while developing a professional and welcoming experience
• Assist with patient check out to include cashier duties and setting follow-up appointments
• Assist with keeping work area clean, sanitary and free of clutter
• Assist patient at Kiosk area as needed, instructing them through the process
• Professionally assist patients, staff, and visitors
• Liaise between the clinical staff and patients with discretion and professionalism at all times
• Adhere to policies and procedures that govern job duties
• Assist with admissions per established protocols
• Complete accurate documentation of patient visit
• All other duties as assigned

BENEFITS INCLUDE

• Health
• Dental
• Vision
• PTO
• Life Insurance - company paid
• Short Term Disability - company paid
• Long Term Disability - company paid
• Holiday - observance of 78paid company holidays
• 401K safe harbor, profit sharing, and cash balance plan

OrthoAlabama Sine and Sports is an EOE Employer.

Our History

Our practice was founded in 1987 by Dr. Perry Savage, an orthopedic surgeon with extensive knowledge and experience. Since our founding, we have grown to include two state-of-the-art locations in Birmingham and Hoover, a wide array of in-house services, and multiple orthopedic specialties. We have grown from a single provider clinic to over 20 providers spread out over both locations.

As highly skilled surgeons, our orthopedic surgeons specialize in a broad range of orthopedic surgeries, including joint replacement surgery, arthroscopic surgery, and kyphoplasty as well as surgical fracture care. In addition to sports medicine and orthopedic care, we offer a variety of convenient on-site services at our state-of-the-art offices in Birmingham and Hoover. These services include CT scans, digital X-rays, durable medical equipment, EMG and nerve conduction studies, MRIs, occupational therapy, pharmacies, and physical therapy. Our Birmingham location also offers an in-office operating room and anesthesia.

Company Culture

OrthoAlabama Spine and Sports believes in a healthy company culture for our people. We believe that every employee is important and vital to the company’s success and our goal is to make every team member feel valued and appreciated for the work they do. It is important to us that each employee has a sincere connection to the work they perform and the patients that we serve. We believe that each team member contributes their own unique set of skills, both professionally and personally, which allows OrthoAlbama Spine and Sports to offer the best experience to each patient we serve.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Medical Office: 1 year (Required)

Work Location: In person