Front Desk Receptionist/Patient Coordinator

About Serenity Esthetics
Serenity Esthetics is a rapidly expanding spa company with locations across the United States and Canada. We are recognized for our professionalism, innovation, and elevated client experience. Our mission is to deliver truly personalized treatments that set a new standard in the industry—offering something far beyond the traditional spa visit.

The hourly rate listed reflects the post-probationary pay. All new team members begin with a 90-day introductory period, followed by a performance review. Based on performance and overall contribution, team members may then transition to the standard hourly rate.

Who We Are
At Serenity Esthetics, we take a modern, results-driven approach to skincare and wellness. Every service is thoughtfully customized to meet each client’s individual needs, while fostering genuine, one-on-one relationships.

Our culture is built on professionalism, creativity, and a shared commitment to helping clients look and feel their best.

What It’s Like to Work With Us
Serenity is a fast-paced, high-energy environment where no two days are the same. This is not a typical front desk role—you are an essential part of the overall client experience and brand presence.

We value individuals who bring positive energy, strong organization, and a natural ability to connect with people. Our team culture is supportive, upbeat, and focused on growth, where hard work and initiative are recognized.

Front Desk Responsibilities

• Welcome clients and guests with a polished, professional presence
• Answer calls and assist with scheduling appointments efficiently
• Manage front desk operations to ensure a smooth daily workflow
• Verify and update client information during check-in
• Maintain accurate and organized client records
• Process payments and support administrative tasks
• Coordinate with team members to optimize scheduling and flow
• Deliver a high level of customer service that enhances the overall client experience

Preferred Experience & Skills

• Previous experience in a spa or customer-facing environment preferred
• Strong understanding of client service and retail awareness
• Comfortable with phone systems, scheduling software, and office tools
• Clear, professional communication skills
• Strong attention to detail and organizational ability
• Ability to multitask and stay composed in a fast-paced setting
• Basic knowledge of administrative and office procedures

If you’re looking to grow with a company that values professionalism, energy, and personal impact, this is an opportunity to be part of something dynamic and expanding.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)

Work Location: In person