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Front Desk Representative-Hotel-Full Time (Harrah's Ak-Chin Casino)
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
A Guest Service Representative plays a key role in creating an impression when our guests arrive, depart, and call for assistance, therefore an outgoing energetic, genuine and customer-oriented personality is vital for this position.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Checks guest in and out of hotel following established procedures
- Acts as hotel cashier following established procedures including accurate record keeping, posting of charges, billing disputes and cash payment handling.
- Accurately informs guests of shows, facilities, services and room amenities available at Harrah's.
- Assists guests by attempting to honor special requests for specific accommodations and presents options when those requests cannot be met.
- Follows up with each guest as needed.
- Assist guests with information about local area attractions
- Answers phone professionally and energetically and assists guests with questions/ concerns.
- Proactively checks reservations for accuracy to ensure seamless service.
- Maintain energy level and remain attentive while standing on feet during throughout 8-10 hour shift.
- Must be able to lift 50 pounds.
- Must be able to stand up to 10 hours per day.
- Maintains a clean and spotless work area.
- Outgoing personality.
ADDITIONAL JOB DUTIES:
- Offers assistance to guests with luggage, in the absence of a Bell Person, to reduce wait time for guests.
WHAT YOU WILL NEED
EDUCATION and/or EXPERIENCE:
High School Diploma or GED required
- Must have customer service experience.
- Computer experience and proficiency in common computer applications and Internet Use is required.
- Must be able to speak, read, write and understand English.
- Must possess the ability to add, subtract, multiply and divide.
- Must present a polished, impeccable appearance and a professional demeanor.
- Must perform duties with a sense of urgency.
- Must be able to work flexible hours and be open to corrective feedback and direction.
- Must be personable and energetic.
- Ability to handle large/heavy items up to 50 pounds.
- Must be able to sit, stand, bend, squat, walk and run.
- Must be able to stand up to 10 hours per day.
- Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
- Must be able to work at a fast pace, efficiently.
- Must be able to respond to visual, olfactory and aural cues.
- Must be able to operate in mentally and physically stressful situations
- Must be able to work a flexible schedule including weekends, evenings and holidays
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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