Front Desk Sales Associate

Job Overview
We are seeking highly organized and friendly Front Desk Sales Associate to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires a proactive individual who can multitask effectively in a fast-paced environment, ensuring smooth operations at the front desk.

Responsibilities

• Greet and assist clients and visitors in a professional and courteous manner.
• Answer phone calls, manage inquiries, and direct calls to appropriate personnel.
• Maintain an organized filing system for documents and records.
• Perform data entry tasks accurately and efficiently.
• Utilize gym management software for basic accounting functions and membership services as needed.
• Manage member contract status.
• Report overdue billings and submit to collections as needed,
• Schedule appointments and manage calendars for staff members and management.
• Handle incoming and outgoing correspondence, including emails and packages.
• Respond to reviews on Yelp, Google, TikTok.
• Report any customer concerns to management.
• Manage inventory and ordering of supplies with management.
• Assist with proofreading documents and promotional material to ensure accuracy before distribution.
• Manage facial recognition system for member access.
• Support additional administrative tasks as required.
• Take and upload social media content.
• Reply to DMs on social media platforms.
• Post to Google Business page, Tik Tok Business Page, and IG as directed by management.
• Reach out to leads and document all interactions.
• Bring in leads for potential sales/ memberships.
• Lead tours of the facility to potential members.
• Participate in community outreach such as visiting residential communities and local business to promote the gym and offer special rates or corporate plans.
• Attend industry related events as needed.
• Provide marketing ideas.
• Maintain the esthetics of the front desk area and gym floor.
• Ensure all gym areas are kept clean, sanitized, and organized, including: workout floors and equipment, restrooms, reception area and staff spaces.
• Refill supplies such as paper towels, toilet paper, soap, and sanitizing wipes.
• Report any maintenance issues or damages to management.
• Follow safety and cleaning protocols at all times.

Skills

• Proficiency in office software applications, including: Outlook, Word, Excell, QuickBooks and data entry systems.
• Excellent organizational skills with attention to detail in filing and documentation.
• Strong customer service and sales skills with a friendly demeanor.
• Maintain a positive attitude and professional appearance.
• Strong proofreading skills to ensure high-quality written communication.
• Must be physically able to lift and move 45lb weights safely.
• Comfortable working independently and staying active throughout the shift.
• Positive attitude and team-first mindset.
• Experience in a gym or fitness setting is a plus (but not required)
• Dependable and punctual with strong attention to detail.
• Previous experience as front desk sales associate is advantageous but not required.
• Bilingual abilities required (English and Spanish) Primary language English.

Join our team as a Front Desk Sales Associate where you will play a vital role in creating a welcoming environment while supporting our operations!

HOURS:

Monday-Friday 9am-6pm

Saturday and Sunday If needed.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Application Question(s):

• Are you willing to to work during off hours for commissions?

Education:

• High school or equivalent (Preferred)

Experience:

• Sales: 1 year (Preferred)
• Front desk staff : 1 year (Preferred)

Work Location: In person