Front Desk Sales Associate

The Brew Group is a growing coffee services company based in the North Houston area. Our passion is coffee, teamwork and customer service.

Role Overview:

We’re seeking a Front Desk Associate who is more than just administrative support — this role is the first voice, first face, and first experience for our clients. The right person is calm, confident, professional, and fully aligned with our mission. You’ll be responsible for guiding prospective and current clients with warmth, clarity, and conviction. We are seeking an outstanding front desk sales associate eager to grow with us. As a crucial part of our customer experience, you'll receive comprehensive training and supportive leadership to help you succeed. Join the Team at The Brew Group!

Our Values:

We respect all people

Act with Integrity. Tell the Truth. Be Transparent.

See something. Say Something (we never let problems go un-addressed).

We blame processes not people.

Constant Improvement. Small improvements over time=Transformation!

Job Summary
We are seeking a dedicated and friendly Front Desk Associate to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, expert sales advice and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently.

Duties

• Greet guests upon arrival with a warm and professional demeanor.
• Manage check-in and check-out processes efficiently, ensuring a smooth experience for all guests.
• Handle bookings using our CRM
• Create basic social media posts and receive sales incentives from the online engagement you create.
• Process payments accurately, including invoicing and collecting payments.
• Address guest complaints or concerns promptly and professionally, striving for resolution to enhance customer satisfaction.
• Collaborate with other departments to ensure seamless service delivery.

Experience

• Previous experience in customer service role or sales role is required.
• Basic Computer Skills are a must
• Strong phone etiquette and communication skills are required for effective guest interactions.
• A proactive approach to problem-solving and the ability to work well under pressure is crucial for success in this role.

Join our team as a Front Desk Agent where your skills in customer service will shine, making every guest's experience memorable!

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Paid time off

Work Location: In person