Front Desk Sales Associate

Join Our Team at Blackout AZ: Front Desk Sales & Operations Specialist

Blackout AZ, a leader in automotive customization specializing in Window Tint, Paint Protection Film (PPF), Ceramic Coating, and Car Detailing, is hiring for a Front Desk Sales & Operations Specialist. This dynamic role combines front desk operations, sales, and customer relationship management to ensure a seamless and premium experience for our clients.

Position Overview

We’re seeking a highly organized, sales-driven professional with 2-3+ years of experience in sales and customer service. The ideal candidate is a proactive team player who thrives in a fast-paced environment, has strong interpersonal skills, and is passionate about achieving sales goals while delivering a 5-star customer experience.

Key Responsibilities: Morning Operations

• Vehicle Check-Ins: Greet customers, check in vehicles, and assist with product selection.
• Upselling & Product Knowledge: Identify opportunities to upsell additional services or products based on customer needs.

Daily Sales & Customer Interaction

• Lead Follow-Ups: Call and follow up with leads, provide quotes, and schedule appointments.
• Customer Communication: Handle inquiries via phone, email, and in person professionally and promptly.

Shop Coordination & Workflow Management

• Installer Coordination: Collaborate with the installation team to ensure vehicles are worked on in the correct order and deadlines are met.
• Problem Resolution: Communicate delays or changes to customers in a professional and courteous manner.

End-of-Day Duties

• Checkout & Payments: Facilitate smooth vehicle pickups, process payments, and finalize transactions.
• Customer Reviews: Request and collect reviews to maintain a 5-star rating.

QualificationsRequired

• 3+ years of sales experience with a proven ability to meet or exceed targets.
• 2+ years of customer service experience in a high-touch environment.
• Strong organizational skills and the ability to multitask in a busy shop setting.
• Excellent communication skills, both written and verbal.
• Proficiency with Google Workspace (Gmail, Calendar, Sheets, etc.).
• Strong product knowledge or willingness to quickly learn about window tint, PPF, and related services.

Preferred

• Experience in the automotive or similar service-based industry.
• Familiarity with invoicing software and point-of-sale systems.

Compensation & Benefits

• Hourly Pay: $18–$25/hour, based on experience.
• Commission: Eligible for monthly commission pay.
• Hours: Full-time (40–45 hours/week).

What We Offer

• A supportive and collaborative team environment.
• Opportunities to grow with a leading automotive customization brand.
• A chance to interact with high-end clients and vehicles while contributing to our 5-star customer experience.

If you are results-driven, thrive in a sales-focused role, and are committed to excellence in customer service, we want to hear from you. Apply now and become an essential part of the Blackout AZ team!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Experience:

• Sales: 2 years (Required)
• Automotive sales: 1 year (Required)

Work Location: In person