Front Desk Shift Lead

Front Desk Shift Lead

Bring your dog to work? That’s right!

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual who will be the first point of contact as a Front Desk Shift Lead. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you!

Let’s look at what Dogtopia does for you!

• Education in basic dog obedience and training
• Fun, dynamic team culture
• Career progression based on performance
• Additional certification programs available
• Learn key skills related to customer service, teamwork, and sales!

Now that we have the fun out of the way, let’s get into what you can offer us.

Day to Day Duties

• Welcome Dogtopians at drop off and pick up of their dogs.
• Cultivating an outstanding Dogtopia experience — provide dog parents with professional wisdom and advocate for the most appropriate solutions to meet their daycare, boarding, and spa needs.
• Work directly with dog parents selling weekly enrollment in daycare and wellness services
• Give tours to new pet parents and sell enrollment packages.
• Collaborate with and supervise our front desk team to create an exceptional experience at every customer interaction
• Maintains a neat and always organized front desk and lobby area.
• Sets the example for the team on the 3 Ss (smile, story, and satisfaction) and hold accountable to internal and external customer service standards.
• Answer phones, e-mails, and questions from pet parents
• Assist the general manager with administrative duties.
• Assist with social media posts.
• Assist with escorting dogs up to 150 pounds to and from playrooms.
• Manage our front-of-house customer management and billing systems.
• Maintain and update our cleaning and maintenance schedule.

You are:

• Outgoing, high EQ
• Detail-oriented and precise
• Thrive at multi-tasking
• A persuasive communicator who enjoys sales
• Quick and efficient
• Able to stay calm under pressure
• Careful with rules

Key qualifications:

• Must LOVE dogs!
• Primary shift will be 1:40-7:30 pm, but may also include mornings 6:40 am to 12:30 pm. Will work every other Saturday 8:45 am to 5:30 pm. May serve as manager on call on Sunday holidays.
• Must be able to work up to 50% of all holiday weeks and spring break.
• Ability to work cohesively with others in a fun, fast-paced environment.
• At least 1 years of exceptional customer service in a lead or manager position.
• At least 1 years of exceptional sales experience
• Ability and comfort level to manage phone calls, online inquiries, and customer questions.
• Excellent grammar, spelling, and punctuation for written communication.
• Attention to detail and accuracy in completing all tasks.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Comfortable with technology, social media, and learning software programs.

The rules by which we, as Dogtopians, live by are:

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

As the Front Desk Shift Lead you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: https://www.youtube.com/watch?v=9FONo1u85eY

You may email davis@dogtopia.com for an application.

Job Type: Part-time

Pay: $17.25 - $18.50 per hour

Benefits:

• Employee discount

Application Question(s):

• 1) Tell us about your experience with dogs - personal or professional! 2) Do you have experience selling memberships? Tell us how you would sell dog daycare to potential customers? 3) Are you available to work M-F afternoons 1:40-7 pm & every other Saturday? 4) We are open 365 days per year. Are you willing to work up to 50% of holiday days and spring break week? 5) Do you need time off during the next 90 days? 6) Are you looking for short term or long term employment? 7) Please draft an email for the following: Our policy requires dogs to have 4 specific vaccines and be spayed/neutered after the pup turns age 7 months. A parent emails asking to use our services but the 6-month old dog only has 2 of the 4 required vaccines (is missing canine influenza and Bordetella) and is not neutered. Please draft a polite response to this parent to explain our policies.

Experience:

• supervisor: 1 year (Preferred)

Work Location: In person