Front Desk Staff

Company Description

Hilton Garden Inn® is a globally recognized brand offering business and leisure travelers upscale, affordable accommodations with modern amenities. Committed to delivering exceptional guest experiences, Hilton Garden Inn adheres to its promise of making every stay better and brighter. With over 1,000 hotels across 60 countries, the brand ensures a welcoming and satisfying experience for guests, from the first hello to check-out. Hilton Honors members enjoy exclusive benefits by booking directly through Hilton’s channels, further enriching their travel experiences.

Role Description

We are seeking a dedicated and professional Front Desk Staff member to join our team at Hilton Garden Inn in Aberdeen, MD. This is a full-time, on-site role. Responsibilities include greeting and checking in guests, handling reservations and inquiries, managing phone calls, providing excellent customer service, and ensuring a smooth and enjoyable guest experience. The Front Desk Staff plays a vital role in creating a positive first impression and upholding the Hilton Garden Inn’s hospitality standards.

Qualifications

• Strong Customer Service and Receptionist Duties skills to effectively manage guest experiences and offer professional service.
• Proficiency in Phone Etiquette and Communication skills to handle inquiries, collaborate with team members, and assist guests courteously.
• Basic Computer Literacy skills to manage bookings, check-in/check-out processes, and perform administrative tasks efficiently.
• Attention to detail, organizational abilities, and the capacity to multitask in a fast-paced environment.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as required in a hotel setting.
• Prior experience in customer-facing or hospitality roles is a plus.