Front Desk Supervisor

Job Title
Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai)
Job Description
Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai)

Role Purpose

M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination.

Employment Overview

Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 6000-7500 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Main Responsibilities

* Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions
* Allocate rooms, update guest profiles, and handle special requests and VIP arrivals
* Resolve guest complaints with a helpful, calm, and professional approach
* Monitor and support team performance through on-the-job coaching and daily briefings
* Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately
* Maintain up-to-date shift reports, logbooks, and issue tracking
* Collaborate with housekeeping, F&B, and other departments for efficient guest service delivery
* Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts
* Practice and promote upselling techniques during guest interactions
* Maintain grooming and presentation standards while supporting brand values and core behavior
* Be prepared for emergencies by following fire safety, health, and hygiene protocols
* Participate in training programs and encourage knowledge sharing within the team
* Carry out other duties as assigned by management to ensure smooth hotel operations

Candidate Requirements

* Diploma in Hotel Management or related hospitality education
* Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred
* Familiarity with Opera PMS and hotel front office systems
* Strong interpersonal and communication skills
* Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus
* Positive attitude, professional appearance, and ability to handle pressure
* Detail-oriented and organized with a proactive approach to guest service

Join Our Team Because

* Work in an inclusive culture that celebrates individuality and fosters career growth
* Be part of a property that blends classic M venpick hospitality with a modern guest experience
* Access development programs through Accor Academies and internal mobility across 110+ countries
* Enjoy staff discounts across Accor properties, F&B outlets, and wellness programs
* Contribute to sustainability and community initiatives through Planet 21 and Heartist values