Front Desk Supervisor

The Front Desk Supervisor is responsible for assisting upper Management while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.

QUALIFICATIONS

• Must have a valid driver's license for the applicable state, and willing to drive hotel shuttle to local venues for business clients and groups.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with SSG Hotels standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Maintain a friendly and warm demeanor at all times.
• Set the standard for guest relations at the Front Desk.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Be aware of all rates packages and promotions currently underway.
• Be familiar with all in-house groups.
• Be aware of all closed out and restricted dates.
• Follow and enforce all hotel credit policies.
• Be able to perform all duties of Front Desk Agent.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates be the team leader).
• Have knowledge of and assist in all emergency procedures as required.
• At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.

• Oversee and ensure that all guests are checked in/out in a friendly efficient and courteous manner. • Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.

• Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and all other associates.
• Answer all guest inquiries in a timely and professional nature.
• Be involved in departmental meeting planning and execution.
• Help maintain productivity levels at or above budgeted standards.
• Perform any other duty as required by management.
• Assist in training of new hires and current associates on a regular basis.
• Attend meetings as required by management.

PHYSICAL DEMANDS

· · Must be able to stand and exert well-paced ability for up to 4 hours in length.

· · Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.

· · Must be able to exert well-paced ability in limited space.

· · Must be able to lift up to 15 lbs. occasionally.

· · Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

· · Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

AVAILABILITY

This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Holidays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determine the amount of hours that you work.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Referral program

People with a criminal record are encouraged to apply

Ability to Relocate:

• Warrenville, IL 60555: Relocate before starting work (Required)

Work Location: In person