Front Desk Supervisor (Long-Term)

Position Summary:

The Front Desk Supervisor – Long-Term Guests is responsible for supervising front desk operations related to long-stay guests, ensuring personalized service, smooth coordination, and consistent guest satisfaction throughout their extended stay. The role focuses on building strong relationships, addressing unique long-term guest needs, and ensuring a home-like experience.

Key Responsibilities:

• Supervise and guide the front desk team in managing long-term guest arrivals, extensions, and departures.
• Ensure personalized check-in and check-out experiences tailored to long-stay guests.
• Maintain accurate and up-to-date records of long-term guest profiles, preferences, and billing.
• Act as the main point of contact for long-stay guests, addressing requests, concerns, and feedback promptly and professionally.
• Coordinate with Housekeeping, Reservations, and other departments to ensure smooth daily operations and guest satisfaction.
• Monitor and manage long-stay room allocations, rate codes, and payment arrangements in coordination with the Reservations and Finance teams.
• Prepare and review weekly occupancy and guest status reports for long-term guests.
• Support and train team members in delivering consistent and exceptional guest service standards.
• Handle VIP and special long-stay guests with utmost attention and confidentiality.
• Ensure compliance with hotel policies, brand standards, and health & safety procedures.

Qualifications:

• Minimum 2–3 years of experience in Front Office operations, with prior supervisory experience preferred.
• Strong communication, leadership, and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in PMS (Property Management System) and Microsoft Office applications.
• Fluency in English; Arabic or additional languages are an advantage.
• Professional appearance and flexible to work in shifts, weekends, and public holidays.

Core Competencies:

• Guest-Centric Service
• Leadership & Team Coordination
• Communication & Interpersonal Skills
• Problem Solving & Decision Making
• Attention to Detail
• Flexibility & Adaptability

Job Types: Full-time, Permanent