Front Desk/Member Service Rep at YMCA OF MIDDLETOWN – Full Time

Job Title: Member Services Representative
Job Type: Full-time
Pay: $17.00 per hour
Location: YMCA OF MIDDLETOWN
FLSA Status: Non-Exempt
Reports to: Membership Director

Job Description:
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Role is for someone that is friendly, outgoing and has experience and proven success with multi-tasking and problem solving.

Essential Functions:

• Providing excellent service to members and guests.
• Promoting YMCA Membership and Programs.
• Maintaining the cleanliness and organization of the Welcome Center and lobby area.
• Accurately collect and input membership/program information into the computer.
• Maintaining access control during check-in/member health screening.
• Answering member phone calls and in-person transactions.
• Volunteer at two YMCA community events per year.
• Other Clerical duties assigned.

Hours:
Monday-Thursday 9am – 5pm
Sunday-8am-3pm
Flexibility to work additional hours/shifts during the week/weekends is required.

Required Experience/Education and Physical Demands:

• 2 years or more of Clerical/Customer Service experience
• At least one year of experience in data entry, cash and phone handling
• Excellent communication, interpersonal, organizational and problem solving skills
• Must be able to lift 30 pounds
• High school diploma or equivalent
• Bilingual a plus

Benefits for Position:

• Employee discount
• Free Individual Membership/Discounted Family Membership
• Health and vision insurance
• Program Discounts
• Retirement Plan (please see administration for details and qualifications)
• A fun and family-oriented working environment