Front End Associate

Do you love creating warm, positive customer experiences while keeping checkout operations running smoothly?

Join our Front End team and help ensure accurate transactions, friendly service, and an efficient shopping environment that reflects the Co-op’s core values every day.

Responsibilities and Duties

• Provide accurate and efficient checkout by entering correct SKU, quantity, and weight information into the POS system.
• Engage customers warmly and offer membership information during transactions.
• Ask customers to Round Up for the monthly sponsored non-profit, reflecting our core values.
• Follow all cash handling and check receiving procedures to maintain till accuracy.
• Uphold state regulations concerning the sale of alcoholic beverages.
• Support customers at self-checkout stations and assist with questions.
• Manage challenging customer situations with calmness and professionalism, involving leadership when needed.
• Help maintain a clean and orderly Front End, including the foyer, cart areas, eating spaces, and restrooms.
• Balance customer service with tasks such as stocking and light cleaning to keep the department running smoothly.

Qualifications and Skills

• Strong interpersonal and relationship-building skills.
• Excellent communication abilities that create a welcoming customer experience.
• Ability to quickly learn and retain information, including common PLU codes.
• Calm, objective approach to resolving issues and responding under pressure.
• Must be able to successfully complete a background check.
• Efficient work habits suited to a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.

Education and Experience

• High school diploma or equivalent.
• Retail cashier or customer service experience preferred, especially in a grocery environment.

Physical Demands
This position requires sufficient physical ability and mobility to work in a grocery store setting, including standing or sitting for prolonged periods, occasional stooping, bending, kneeling, crouching, reaching, twisting, and lifting up to 50 lbs. Repetitive hand and arm movements, use of step stools or ladders, and proper PPE when using appliances and equipment are required.

Working Environment
Work is performed primarily in a busy grocery store setting, with frequent customer interaction and regular interruptions. You’ll be part of a friendly, cooperative team that values connection, efficiency, and great service.

It is the policy of Boise Co-Op that qualified individuals with disabilities are not discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is further the policy of Boise Co-Op to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. Boise Co-Op is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the HR Department by phone at (208) 472-4507.

Boise Co-op is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, gender identity, sexual orientation, national origin, disability, protected Veteran status, or any other protected category under applicable state/federal law. The Boise Co-op participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.