Front Line Associate

Customer Service & Remittance Handling

• Greet and assist customers in sending and receiving remittances via MoneyGram, Ria, and other platforms.
• Ensure accurate entry of sender/receiver information in the system.
• Verify customer identification and compliance documents as per AML/KYC requirements.

2. Transaction Processing

• Handle cash accurately and ensure proper reconciliation at the end of each shift.
• Generate receipts and provide confirmation to customers for each transaction.
• Maintain proper logs and system entries of all remittance transactions.

3. Compliance & Documentation

• Ensure compliance with SBP, AML/CFT, and internal operational policies.
• Report any suspicious transactions or behaviors to the Compliance Officer or Branch Manager.
• Keep updated knowledge of regulations related to MoneyGram and Ria.

4. Record Keeping & Reporting

• Maintain organized records of all processed remittance transactions.
• Assist in daily cash reporting and system backups.
• Cooperate during internal audits and compliance inspections.

5. Team Collaboration & Support

• Work closely with other team members to ensure smooth branch operations.
• Assist in other counter or customer service duties as needed.
• Maintain a clean, professional, and secure work environment.

Job Type: Full-time

Pay: Rs15,000.00 - Rs20,000.00 per month

Work Location: In person