Front of House Manager

The Stilt House is located in Cedarburg, WI, and exemplifies the warm and welcoming community it is so proud to be a part of. We provide fine dining, high end American Craft beers, and a large variety of wines. We look forward to welcoming you.

This role is for someone who enjoys leading from the floor and creating a smooth, welcoming experience for every guest. You’ll guide the FOH team, keep service on track, solve problems quickly, and help maintain the warm, polished feel that makes Stilt House a local favorite. With a focus on steady operations, team development, and guest satisfaction, this position offers a chance to have a real impact on the restaurant’s daily rhythm.

What You’ll Do

• Oversee daily front-of-house operations, including servers, bartenders, hosts, and support staff.
• Lead pre-shift meetings, communicate specials, and set expectations for service.
• Maintain high service standards by coaching staff and modeling guest-first behavior.
• Manage floor flow, guest seating, and staffing adjustments during busy shifts.
• Handle guest concerns calmly and professionally, resolving issues on the spot.
• Help with interviewing, hiring, onboarding, and ongoing staff development.
• Monitor checkouts, comp/void reports, and basic cash handling procedures.
• Coordinate with the kitchen to keep communication smooth and service running efficiently.
• Assist with scheduling and labor control based on forecasted business needs.
• Support bar and service training, including menu knowledge, beer/wine familiarity, and service steps.
• Work with leadership on improving systems, service consistency, and overall guest experience.

What We're Looking For

• FOH management experience in a restaurant, bar, or gastropub environment.
• Strong leadership skills with a hands-on, supportive approach.
• Ability to coach, motivate, and hold staff accountable.
• Clear communication and steady decision-making during high-volume periods.
• Reliable, organized, and comfortable managing both people and daily operations.
• Familiarity with scheduling, training, and basic administrative work.
• Flexibility with evenings, weekends, and peak seasonal periods.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person