Front Office Administrator

Front Office & Documentation Specialist

Location: Woburn, MA (In-Office)
Employment Type: Full-Time / Monday – Friday (9:00 AM – 5:00 PM)

About the Role:
Join our established commercial vehicle leasing company in Woburn. As our Front Office Specialist, you are the primary point of contact for our clients, vendors, and fleet drivers. This role requires a high-energy professional who excels at managing a busy phone system with precision and maintaining the rigorous paperwork required for a large-scale leasing operation.

Key Responsibilities:

• Professional Call Management: Manage all incoming phone lines with a polished, helpful manner. You will be responsible for identifying the caller’s needs and ensuring they are connected to the correct staff member immediately.
• Precise Message Taking: When a team member is unavailable, you will take clear, detailed, and accurate messages, ensuring they are delivered via email or internal systems without delay.
• High-Volume Contract Filing: Organize, scan, and file lease agreements, vehicle titles, and insurance documents. You must ensure that 100% of the "paper trail" is filed correctly in both digital and physical systems.
• Document Tracking: Monitor incoming documents for missing signatures or pages, alerting the appropriate team member so contracts can be finalized.
• Mail & Courier Logistics: Handle all time-sensitive incoming/outgoing mail (FedEx/UPS), specifically focusing on the secure handling of vehicle titles and registration paperwork.

What We’re Looking For:

• Communication Excellence: A clear, professional, and friendly phone voice. You take pride in being the "first impression" of the company.
• Attention to Detail: You are highly organized and can manage a large volume of paperwork without losing track of important documents or messages.
• Reliability: You are consistent, punctual, and comfortable working in a fast-paced, professional office environment.
• Technical Proficiency: Skilled in Microsoft Outlook and experienced with high-volume scanning/digital filing software.

Compensation & Benefits:

• Salary Range: $35,000 - $39,000 annually ($16.82 – $18.75 per hour).
• Eligibility: Benefits are available after 30 days of successful employment.
• Paid Time Off: Two (2) weeks of paid vacation, earned on an accrual basis.
• Health & Wellness: Comprehensive Health, Dental, and Vision insurance plans.
• Retirement: 401(k) program with a generous employer contribution

Pay: $16.82 - $18.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person