Front Office Agent

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Front Office Agent

Department: Front Office

Reports to: Front Office Supervisor / Front Office Manager

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Front Office Agent , you will serve as the first point of contact for all guests, delivering a welcoming, efficient, and personalized experience throughout the guest journey. The role is primarily focused on executing accurate check-ins and check-outs, managing guest billing and payments, preparing daily reports, and maintaining updated guest profiles and preferences to support a seamless and personalized stay.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Agent, you will need to:

Guest Services & Operations

• Greet all guests with warmth and professionalism upon arrival.
• Perform efficient check-in and check-out procedures, ensuring guest satisfaction.
• Respond promptly and courteously to guest inquiries, requests, and complaints.
• Offer accurate information regarding hotel facilities, services, and local attractions.
• Coordinate with housekeeping and other departments to ensure room readiness. Handle guest messages, wake-up calls, and special requests accurately.

Billing & Financial Transactions

• Post charges to guest accounts accurately and efficiently.
• Process payments, refunds, deposits, and credit authorizations.
• Ensure guest folios are complete and accurate before check-out.
• Resolve billing queries or discrepancies in a timely and professional manner.
• Maintain float and adhere to hotel cash handling procedures.

Reporting & Audits

• Support the preparation of daily front office reports including arrivals, departures, and no-shows.
• Assist with night audit procedures if assigned to night shifts.
• Ensure accurate recording of all transactions and maintain proper documentation.

System & Profile Management

• Enter and update guest details, preferences, and notes into the Property Management System (PMS).
• Maintain high standards of data accuracy and guest profile integrity.
• Utilize guest profile information to personalize guest experiences.
• Monitor special requests and coordinate timely delivery with relevant departments.

Collaboration & Teamwork

• Work closely with other team members and departments to ensure guest satisfaction.
• Attend daily briefings and actively participate in team meetings and training.
• Support colleagues and cover duties as necessary to ensure uninterrupted service.

Guest Experience & Relationship Building

• Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
• Handle VIP guests or special requests with a high level of attention to detail and care.
• Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
• Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality’s commitment to excellence.

Compliance & Safety

• Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
• Follow all health and safety regulations and ensure the safety and security of guests and team members.
• Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
• Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.