Front Office Agent

About the Company

Fairmont Nile City Hotel is a luxury hotel located in Cairo, Egypt. Our mission is to provide exceptional service and create memorable experiences for our guests. We pride ourselves on our commitment to excellence and our vibrant culture that values teamwork, innovation, and respect.

About the Role

The Front Office Agent is responsible for providing outstanding customer service to our guests, ensuring a smooth check-in and check-out process, and addressing any inquiries or concerns they may have.

Responsibilities

• Greet and register guests, providing a warm and professional welcome.
• Perform check-in and check-out procedures accurately and efficiently.
• Handle guest inquiries and requests promptly and courteously.
• Manage reservations and room assignments using hotel management software.
• Process payments and maintain accurate financial records.
• Assist with currency exchange and safety deposit box services.
• Collaborate with other departments to ensure guest satisfaction.
• Promote hotel services and local attractions to enhance guest experience.
• Address and resolve guest complaints in a timely and professional manner.
• Maintain a clean and organized front desk area.
• Ensure compliance with hotel policies and safety procedures.
• Assist with night audit duties when assigned to evening shifts.

Qualifications

• Post-Secondary Education or relevant qualifications in Hotel Management.
• Strong written and verbal communication skills in English.
• Proficiency in hotel management software.
• Excellent customer service skills with a friendly and professional demeanor.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Basic math skills for handling financial transactions.
• Knowledge of local attractions and services in Cairo.
• Ability to work cohesively as part of a team.
• Cultural sensitivity and ability to work in a diverse environment.
• Problem-solving skills and ability to remain calm under pressure.

Preferred Skills

• Previous experience in a hotel or customer service role.
• Familiarity with hotel management software.

Equal Opportunity Statement

Fairmont Nile City Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.