Front Office Agent - Local

Job Summary:The Front Office Agent is responsible for providing exceptional customer service to guests, ensuring a smooth check-in and check-out process, and addressing any guest inquiries or concerns. This role requires excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Guest Services:Greet and welcome guests upon arrival, provide information about hotel facilities and services, and assist with any special requests.

• Check-In/Check-Out:Efficiently handle the check-in and check-out process, including verifying guest information, processing payments, and issuing room keys.

• Reservations:Manage room reservations, cancellations, and modifications, ensuring accuracy and attention to detail.

• Communication:Answer phone calls, respond to emails, and handle guest inquiries promptly and professionally.

• Problem Resolution:Address and resolve guest complaints or issues, escalating to management when necessary.

• Billing:Prepare and review guest bills, ensuring all charges are accurate and properly documented.

• Team Collaboration:Work closely with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.

• Record Keeping:Maintain accurate records of guest information, reservations, and transactions.