Front Office Assistant

Job Summary
We are seeking a dynamic and organized Front Office Assistant to join our healthcare team! In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and efficient front desk experience. Your expertise in medical administrative support, medical records management, and familiarity with electronic health record (EHR) systems will help streamline clinic operations. This position offers an exciting opportunity to contribute to quality patient care while developing your skills in a fast-paced healthcare environment. The ideal candidate is energetic, detail-oriented, and passionate about providing exceptional customer service.

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in procedures
• Verify insurance coverage through insurance verification processes and update patient records accordingly
• Schedule appointments efficiently using medical scheduling software such as Epic, Meditech, or Athenahealth
• Manage multi-line phone systems with professionalism, answering inquiries promptly and directing calls appropriately
• Maintain accurate medical records by filing documents, reviewing documentation for completeness, and ensuring confidentiality in compliance with HIPAA regulations
• Support administrative tasks such as data entry, typing reports, managing office supplies, and supporting clinic operations with clerical duties

Skills

• Proven experience in medical office management or front desk support within a healthcare setting
• Strong knowledge of EMR systems such as Epic, Meditech, eClinicalWorks, or Athenahealth
• Excellent phone etiquette and interpersonal skills to provide outstanding patient service
• Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills for documentation review and data entry
• Knowledge of medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and insurance verification processes
• Ability to handle sensitive information in accordance with HIPAA standards with discretion and professionalism
• Bilingual abilities are highly desirable to serve diverse patient populations effectively
• Strong organizational skills with attention to detail in filing, documentation review, and office management tasks

Join our team to make a meaningful difference in patient care while advancing your career in a vibrant healthcare environment! We value energetic professionals who thrive on delivering exceptional service and supporting the smooth operation of our clinic. All positions are paid roles dedicated to fostering growth and excellence within our organization.

Work Location: In person