Front Office Assistant

Job Description: Front Office Assistant

LeCliff Hair Fixing Studio – Dubai, UAE

Position: Front Office Assistant
Location: Dubai, UAE
Employment Type: Full-time
Industry: Hair Fixing / Hair Replacement / Beauty & Wellness

About Us

LeCliff Hair Fixing Studio is a premium hair replacement and grooming studio in Dubai, known for delivering high-quality, customized solutions for clients seeking natural and confidence-enhancing hair systems. We pride ourselves on a welcoming environment, expert service, and exceptional customer care.

Role Overview

We are looking for a friendly, organized, and customer-focused Front Office Assistant to be the first point of contact for our clients. You will manage reception operations, handle inquiries, coordinate appointments, and ensure a professional and smooth customer experience at the studio.

Key ResponsibilitiesClient Interaction & Reception

• Greet clients warmly and ensure a pleasant welcome experience.
• Answer phone calls, WhatsApp messages, and emails professionally.
• Provide accurate information about services, pricing, and appointments.
• Assist walk-in clients and guide them through consultation procedures.

Appointment Scheduling & Coordination

• Manage daily bookings using the studio’s scheduling system.
• Coordinate appointments between clients and hair consultants/technicians.
• Send appointment reminders and follow-up messages.
• Maintain an organized calendar to avoid overbooking or scheduling conflicts.

Front Desk & Administrative Duties

• Maintain a clean and well-presented reception area.
• Handle client check-in and check-out procedures.
• Process payments (cash, card, online transfers) and issue receipts.
• Maintain client records and update contact/consultation details.
• Assist with inventory checks and ordering of front-office supplies.

Customer Service & Support

• Address client concerns and escalate issues to management when necessary.
• Provide post-service follow-up to enhance customer satisfaction.
• Contribute to maintaining a friendly, supportive, and confidential studio environment.

Requirements

• Previous experience in front office, receptionist, customer service, or salon/spa environment preferred.
• Excellent communication skills in English; knowledge of Hindi/Arabic is a plus.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Familiarity with appointment booking software or CRM systems (preferred).
• Basic knowledge of beauty, grooming, or hair-fixing industry is an advantage.
• Ability to work flexible hours, including weekends if required.

What We Offer

• Competitive salary + incentives.
• Professional training and development.
• Friendly and supportive work environment.
• Opportunity to grow within the studio.
• Employee service discounts.

Job Type: Full-time

Pay: From AED2,500.00 per month