Front Office - CID Admin (Emiratis)

Company Description

Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary.

Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

Job Description

• Register and update guest information in the CID system in compliance with UAE regulations.
• Scan and upload passports, visas, and IDs accurately and promptly.
• Maintain updated records for in-house, checked-out, and no-show guests.
• Coordinate with Front Office, Reservations, Concierge, and Security on guest data and flagged cases.
• Ensure compliance with legal requirements and maintain confidentiality of guest information.
• Operate and troubleshoot the CID–PMS interface; report system issues when required.
• Prepare and submit daily CID reports to management.
• Assist Front Desk operations during busy periods and support Night Audit guest data checks.
• Stay updated on government regulations and participate in relevant training sessions.
• Uphold hotel service standards and professional appearance at all times.
  
  

Qualifications

• High school diploma or equivalent; hospitality-related qualification preferred.
• Previous front office or administrative experience in the hotel industry is an advantage.
• Familiarity with the UAE CID system and PMS (e.g., Opera) is preferred.
• Strong computer literacy and data entry skills.
• Excellent communication and interpersonal skills.
• High attention to detail, accuracy, and confidentiality.
• Ability to work under pressure and meet strict deadlines.
• Fluency in English and Arabic, other languages is an advantage.