Front Office Coordinator

Position Details:

Job Title: Front Office Coordinator
Department: Front Office
Location: Indian Creek Wholesale Nursery – Madison, AL
Reports To: Front Office Lead
Employment Type: Full-Time
Pay: $18.00 – $20.00 per hour

Position Overview:

The Front Office Coordinator at Indian Creek Wholesale Nursery plays a key role in stewarding the nursery’s mission:

"To Honor God by Growing Quality, Convenience, and Character."

This position serves as the first point of contact for customers and supports both the Sales and Design teams with administrative coordination, communication, and customer service. The ideal candidate is organized, customer-focused, and able to manage multiple tasks in a fast-paced nursery environment.

Key Responsibilities:

Customer Service & Front Office Administration

• Greet and assist customers in person, by phone, and via email.
• Create customer estimates as requested by Sales and process orders using POS.
• Build and maintain positive customer relationships.
• Coordinate material pickups and delivery schedules.
• Answer incoming calls and route them to the appropriate departments.
• Maintain and update signage throughout the nursery and carport area (including the marquee board).
• Conduct annual audits and clean outs of customer files.
• Maintain organization and cleanliness of the front office and carport documentation.

Design Team Administrative Support:

• Schedule landscape design consultations.
• Coordinate Zoom review meetings and follow-up appointments when requested by the Design Lead.

Daily Workflow & Communication:

• Monitor emails and voicemails and respond promptly.
• Communicate customer updates with the Sales and Design teams.
• Participate in regular check-ins with the Front Office Lead.
• Complete assigned opening or closing tasks depending on the shift schedule.

Technology & Tools:

• POS systems (basic to intermediate experience)
• Microsoft Office or Google Workspace
• CRM or appointment scheduling tools
• Phone systems, printers, and signage maintenance

Expected Work Hours:

Spring / Summer/ & Fall Schedule
9:00 AM – 6:00 PM

Winter Schedule
7:00 AM – 4:00 PM

*Occasional Saturday shifts may be required based on business needs.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Application Question(s):

• Our company values teamwork, humility, and service. Please describe a time you stepped in to help a coworker outside of your normal responsibilities. What did you do, and what was the outcome?
• Have you ever worked with inventory, POS, or CRM systems (e.g., Counterpoint, QuickBooks, Salesforce)?
• Are you available to work the scheduled hours, including occasional Saturdays?
• How many years of Front Desk experience do you have?
• Do you have experience coordinating appointments or supporting a service team (e.g., scheduling, confirmations)?
• Are you comfortable managing both in-person and phone-based customer interactions?
• Are you able to multitask and prioritize tasks with frequent interruptions?
• Can you lift or move light materials or assist in organizing signage and retail spaces?
• Tell us about a time when attention to detail was important in your work. How did you ensure accuracy?

Work Location: In person