Front Office Coordinator

Description:

We are building West Central Florida’s premier destination for fully-integrated ophthalmology, medical optometry and optical retail services.

At the Pasadena Eye Center, a Sight360 company, we believe sight is our most important sense. It is a priceless gift that goes far beyond how you see the world. Sight is how we move through life, enjoy its wonders and form the memories that define us. That is why we are dedicated to care for our patient’s sight every day.

We’ve assembled the most capable and credentialed multidisciplinary teams across every specialty of vision health – ophthalmology, optometry and optical retail services – to deliver a complete, 360-degree approach to vision care. One seamless patient experience. While we do share a single medical record that allows us to collaborate and coordinate care across all locations and providers, more importantly, we share a common belief and set of principles that guide us as we care for our patients.

That’s the Sight360 difference!

Requirements:

The Front Desk Coordinator will provide the highest level of customer service to patients, fellow employees and referral sources through the coordination and administration of the “front office” activities. Typical responsibilities include all aspects of the clinic administrative operations from scheduling appointments, validating insurance and payment authorization. Provide efficient cash collection through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Company policies and compliance programs.

Essential Functions and Responsibilities:

• Serve patients by scheduling visits, maintaining EMR records, accounts and greeting them for their appointments
• Keep patient appointments on schedule by validating eligibility, initiating and following up on prior authorizations, and notifying appropriate staff of patient arrival
• Comfort patients by anticipating their needs, answering their questions, maintaining a clean and organized reception area, and maintaining inventory of basic supplies
• Ensure availability of treatment information by receiving, filing and retrieving patient records and mail quickly and completely
• Maintain patient accounts by obtaining, recording, and updating insurance and personal financial information
• Protect patient rights by maintaining confidentiality of personal and financial information
• Maintain operations by following processes, procedures and reporting necessary changes
• Accept deliveries and route them to appropriate departments when required
• Answer incoming calls
• Contribute to team effort by accomplishing related tasks as needed
• Review charts and reach out to providers as needed to verify or validate orders
• Work at multiple facilities within the market as needed

Qualifications:

• 2-3 years of clerical/reception experience in a medical office setting
• EMR Experience
• Ability to type 40 to 50 WPM
• Bilingual (English/Spanish) preferred

Skills and Abilities:

• Proficiency with standard office software applications (Outlook, Microsoft Office ®)
• Detail oriented
• Ability to multi-task and work across the organization
• Excellent communication and interpersonal skills
• Enjoys interacting with patients, techs, and other healthcare professionals
• Enjoys creating a friendly atmosphere
• Good at coordinating with others to meet collective goals
• Proactive and optimistic

Benefits:

• PTO
• 8 Paid Holidays
• Medical, Dental, Vision
• 401k Match