Front Office Duty Manager

• Provide efficient, friendly and professional service to all guests.
• Delivering the best Guest Experience.
• Ensure repeat guests and other VIPs receive special attention and recognition.
• Liaise closely with the Executive Housekeeper to ensure special guest needs, amenities and other room-related requests are met.
• Know system recovery procedures.
• Maintain inter-departmental relationships to ensure seamless guest service.
• Inspect frequently for cleanliness and orderliness of the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival.
• Prepare efficient work and vacation schedule for Front Office Staff, taking into consideration project occupancy and forecasts and any large group movement.
• Maintain appropriate staff standards of conduct, dress, hygiene, uniforms, and appearance.

Qualifications:

• At least 2 years of experience in Duty Manager experience in the hospitality industry.
• Knowledge of Opera System preferred.
• Ability to manage a multi-cultural workforce.
• Excellent leadership & communication skills.
• Flexible management style to meet the challenges of a changing work environment.
• Good knowledge of the entire Front Office Operations.

Job Types: Full-time, Permanent

Pay: Up to AED4,000.00 per month

Language:

• Chinese (Required)