Front Office Duty Manager

Job Overview

We are seeking a proactive and results-driven Duty Manager to join our leadership team. As a Duty Manager, you will oversee the daily operations of the hotel, ensuring the highest standards of service and guest satisfaction while supporting the team in achieving their goals.

Key Responsibilities

• Represent the hotel during assigned shifts, ensuring smooth operations and promptly resolving guest concerns.
• Supervise and coordinate all hotel departments to ensure operational efficiency and a seamless guest experience.
• Monitor the hotel’s appearance, cleanliness, and functionality, addressing any issues immediately.
• Lead and motivate the team, fostering a positive work environment and promoting collaboration.
• Handle guest complaints and feedback with professionalism, transforming challenges into opportunities for improvement.
• Ensure compliance with health and safety regulations, brand standards, and company policies.
• Assist the Front Office team during peak periods with check-ins, check-outs, and other guest services.
• Conduct briefings and facilitate effective communication between departments.
• Oversee emergency situations, ensuring the safety and security of guests and team members.

Requirements

• Previous experience in a supervisory or managerial role within the hotel or hospitality industry.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and make sound, timely decisions.
• Flexibility to work various shifts, including weekends and public holidays.
• A degree or diploma in Hospitality Management or a related field is a plus.

Company Benefits:

• Visa sponsorship provided
• Medical insurance coverage
• Free accommodation
• Free duty meals

Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month