Front Office Executive

Job Type: Full-time and permanent

Gender: Male

Working hours: 3 rotational shifts standard 9 hours each as per the roaster schedule

Shift timings: 3 shifts - Shift A 8:00-17:00 hrs / Shift B 13:00-22:00 hrs / Shift C 22:00-8:00 hrs

Work location: Mangalore – can be deployed in any of the 3 properties in Mangalore mentioned below:

· Shoolin Palace: Airport Road, Maravoor, Mangalore-574142

· Hotel Shoolin Grand: Light House Hill Rd, Hampankatta, Mangaluru, Karnataka 575001

· Hotel Shoolin Comforts: Amar Nexus, Kavoor, Mangaluru, Karnataka 575015

Educational Qualification: 12th Pass or Diploma or Bachelors in Hospitality

Experience: 6 months - 1 year as front office executive/receptionist

Benefits: Health insurance, provident fund, one time meal in duty hours, accommodation in case of relocation to Mangalore

Job Description - Roles and Responsibilities

As a Hotel Front Office Associate, you will be the first point of contact for guests arriving at the hotel. You will be responsible for ensuring exceptional customer service, efficient front desk operations, and a memorable guest experience.

· Greet guests upon arrival and ensure a smooth check-in process.

· Verify guests' information and assign rooms according to their preferences and requirements.

· Process payments and manage guest accounts accurately during check-out.

· Provide prompt, courteous, and efficient service to guests.

· Address guest inquiries, requests, and complaints promptly and professionally

· Ensure guest satisfaction by resolving issues and anticipating their needs

· Handle room reservations, changes, cancellations, and room assignments.

· Maintain accurate records of room availability and guest information using hotel management software.

· Serve as a liaison between guests and other hotel departments

· Relay important information to guests regarding hotel amenities, policies, and local attractions.

· Perform administrative duties such as answering phones, responding to emails, and handling correspondence.

· Maintain a tidy and organized front desk area, including lobby and guest service areas

· Manage cash transactions and maintain a balanced cash drawer

· Prepare daily reports and reconcile transactions accurately.

· Follow hotel safety protocols and procedures to ensure the security of guests and staff.

· Handle emergency situations calmly and efficiently

Skill Sets & Competencies:

· Proven experience in a customer service role, preferably in the hospitality industry.

· Excellent communication and interpersonal skills

· Strong organizational and multitasking abilities.

· Proficiency in computer systems and hotel management software

· Ability to work flexible hours, including nights, weekends, and holidays

NOTE: The job description is subject to change with either addition or deletion of role’s responsibilities over the course of time as per the business needs and company’s discretion

Job Types: Part-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person