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Front Office Manager

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Job Description

As Front Office Manager, you will be the face of Ciel Dubai s guest arrival and departure experience. You ll lead a dynamic front office team to deliver smooth, engaging, and personalized service while ensuring operational excellence, guest satisfaction, and team development in line with our luxury brand standards.

Key Responsibilities
  • Manage all aspects of the Front Office operations including Reception, Guest Relations, Bell Desk, and Night Audit.

  • Lead and inspire the front office team to deliver exceptional, personalized guest service that reflects the Ciel brand.

  • Ensure smooth and efficient check-in/check-out procedures with a focus on luxury service and attention to detail.

  • Maintain a strong presence in the lobby, engaging with guests and resolving concerns proactively and professionally.

  • Collaborate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experiences.

  • Oversee daily shift briefings, staff scheduling, and performance management.

  • Monitor guest feedback, online reviews, and service scores, implementing improvement plans where necessary.

  • Train, mentor, and develop team members to maintain a high level of professionalism and service consistency.

  • Ensure full compliance with all hotel policies, SOPs, safety, and local regulations.

  • Support the pre-opening phase, including team recruitment, training, system setup (e.g., PMS), and process design.

Desired Skill & Expertise
  • Minimum 4 years of experience in front office leadership, preferably in a 5-star or luxury hotel environment.

  • Pre-opening experience is a strong advantage.

  • Proficient in Opera Cloud or equivalent PMS.

  • Excellent leadership, communication, and guest engagement skills.

  • Ability to multitask and manage high-pressure situations with grace and professionalism.

  • Passion for hospitality and a genuine commitment to exceeding guest expectations.

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