Front Office Manager

Key Responsibilities

• Oversee daily front office operations, ensuring smooth and welcoming guest experiences.
• Lead, mentor, and train the Front Office team to deliver high-quality service.
• Monitor guest feedback and Guest Love Scores to implement improvements in line with IHG standards.
• Implement guest recognition and loyalty-building programs.
• Collaborate with Housekeeping, F&B, and other departments to deliver seamless service.
• Resolve guest concerns with empathy, ensuring issues turn into positive experiences.
• Drive initiatives to improve operational efficiency and guest satisfaction.
• Ensure adherence to hotel policies, brand standards, and service protocols.

Skills Set

• Front office operations and guest services.
• Team leadership and staff training.
• Guest feedback analysis and service improvement.
• PMS (OPERA) system expertise.
• Cross-departmental coordination.

Why Join Us

• Work with a globally recognized hospitality brand.
• Opportunities for career growth and advancement within IHG Hotels & Resorts.
• Inclusive workplace culture that values diversity and well-being.