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Front Office Manager

JOB_REQUIREMENTS

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Key Responsibilities

  • Oversee daily front office operations, ensuring smooth and welcoming guest experiences.
  • Lead, mentor, and train the Front Office team to deliver high-quality service.
  • Monitor guest feedback and Guest Love Scores to implement improvements in line with IHG standards.
  • Implement guest recognition and loyalty-building programs.
  • Collaborate with Housekeeping, F&B, and other departments to deliver seamless service.
  • Resolve guest concerns with empathy, ensuring issues turn into positive experiences.
  • Drive initiatives to improve operational efficiency and guest satisfaction.
  • Ensure adherence to hotel policies, brand standards, and service protocols.

Skills Set

  • Front office operations and guest services.
  • Team leadership and staff training.
  • Guest feedback analysis and service improvement.
  • PMS (OPERA) system expertise.
  • Cross-departmental coordination.

Why Join Us

  • Work with a globally recognized hospitality brand.
  • Opportunities for career growth and advancement within IHG Hotels & Resorts.
  • Inclusive workplace culture that values diversity and well-being.

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