Front Office Manager

Job Title: Front Office Manager

Location: Doha, Qatar

Company: Moonlight Hospitality and Hotel Operation Management

Employment Type: Full-Time

About the Role

We are looking for an experienced and service-oriented Front Office Manager to lead our front office operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and the ability to maintain high service standards while managing the day-to-day activities of the front office team.

Key Responsibilities

• Supervise and oversee all front office functions including reception, guest relations, reservations, and concierge services.
• Ensure smooth daily operations, effective room allocation, and accurate guest billing.
• Lead and motivate the front office team to deliver outstanding guest service at all times.
• Handle guest complaints and requests promptly, professionally, and efficiently.
• Coordinate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experiences.
• Develop and implement front office procedures and service standards.
• Monitor staff performance, conduct training, and ensure adherence to company policies.
• Prepare daily reports, occupancy forecasts, and performance summaries for management review.
• Support revenue management and upselling initiatives to maximize occupancy and profitability.
• Maintain compliance with hotel brand standards and local regulations.

Qualifications

• Bachelor’s degree in Hospitality Management or a related field.
• Minimum 3 years of front office experience, with at least 1 year in a supervisory or managerial role.
• Strong knowledge of hotel front office operations, online booking platforms policies, PMS systems (Opera or equivalent), and reservation processes.
• Excellent communication, leadership, and problem-solving skills.
• High attention to detail and a passion for guest satisfaction.
• Ability to manage a team in a fast-paced environment with professionalism and composure.
• Fluency in English; knowledge of Arabic or other languages is an advantage.

What We Offer

• Competitive salary and benefits package
• Accommodation and meals (if applicable)
• Health insurance and paid annual leave
• Professional development and career advancement opportunities

To Apply: Please send your updated CV and a brief cover letter explaining your experience and suitability for the role to maria@wonderpalace.com.qa

Job Types: Full-time, Permanent